WordPress requires periodic updates to the software and also associated plugins that enhance the features of websites. Updates generally range from new enhanced features or security updates that help protect against vulnerabilities.
CTI Creative Group strives to give our clients the best options available for when the WordPress software needs updated.
Below are the options we are able to offer for WordPress software updates:
We provide all updates to the WordPress software and any associated plug-ins free of charge for the period of one full year after your website is launched. This includes backups of your website and all its content.
After one year you have the following options.
If you are a website hosting customer of CTI Networks and choose our $50 /per month “Peace of Mind” hosting plan, we will update the WordPress software, any associated plugins and perform a complete backup of your site before we perform the software update to ensure a fallback point. This hosting plan is named peace of mind because if you have any content updates in the future, this plan covers all updates. No need to worry about being billed for each and every update.
We take website security very seriously. We install security software into your WordPress CMS that helps prevent hacking attempts. We will update this software as well when needed. When we update your website, we will backup your website files and MySQL database files before any updates to ensure there is a fall back point in the event that the software does not properly update.
If plugins have been customized for your website they may be considered extra and will be billed at our website design hourly rate to update them. We will only update these plugins if they are no longer functioning. There is no guarantee that plugins developed by open source developers will always be supported in the future. We are not responsible for ensuring that plugins will always function properly. If they do fail or become unsupported, we will do our best to find an alternative plugin that is supported and reliable. In the event that a plugin or widget is no longer supported or updated, we are not responsible to absorbing the costs involved in finding an alternative solution.
If you do not want to increase your hosting plan but still wants CTI Creative Group to perform WordPress and plugin updates. We can do so but at our standard hourly rate of $75 per hour. We do not automatically update your software will only update the WordPress software upon your request. You can send us WordPress update requests at: email@example.com.
By default, after one year of free updates for new websites, we do NOT update the WordPress software and we ask each of our clients to select either option 1 or 2. If a client chooses option 3, the following applies:
Client’s website will not be updated for any reason.
If at any point the client’s website becomes broken or is compromised by malicious code due to the WordPress software, or associated plugins being outdated. The client is fully responsible for all costs associated with removing malicious code and performing WordPress Updates. We can provide you with a time and cost estimate required to resolve the problem. Repairs and updates are billed at our hourly rate of $75 per hour.
Any lost content or features are the client’s responsibility to replace.
Clients have the option to update the WordPress software themselves if they are tech savvy and have administrative user access. However, if the software fails to update or if any aspect of the website becomes broken due to client attempted updates, we will charge the client our hourly rate or $75 per hour to fix the problem. Customers also are responsible for website and database backups with this option.
Policy Updated: Sept. 16, 2016